Overview
The ICT department’s internal knowledge base, covering 100+ systems and processes. Articles span WiFi configuration, PaperCut printing, Education Perfect, BYOD setup, and dozens more school systems. The content is also the retrieval source for the RAG Chat app, meaning every article written here directly improves AI-assisted tech support answers.
Key Features
- Searchable reference — Full-text search across all documentation for quick lookup by any staff member
- Forms-as-code engine — Dynamic form definitions that generate interactive forms from structured data, used for configuration checklists and setup procedures
- RAG integration — Content from the shared
mc-docspackage feeds the RAG Chat retrieval pipeline, so documentation updates automatically improve chat responses - Multi-format export — Articles exportable as PDF and MDX for offline use and integration into other tools
Content Scope
Covers the full range of school ICT operations: WiFi and network setup, PaperCut printing, Education Perfect, BYOD device configuration, Jamf MDM, Google Workspace administration, and all internal monorepo applications.
Design Decisions
- Forms-as-code engine: Rather than static markdown checklists, form definitions generate interactive procedures that staff can click through and track completion on — e.g. “New Staff Device Setup” as a trackable workflow rather than a page you read once. This keeps procedural content executable instead of passive.
- Docs app vs ICT Portal content: The ICT Portal manages structured operational data — announcements, user accounts, resources that change frequently and need admin review workflows. The Docs app is reference material — how-to articles, troubleshooting guides, system documentation that’s mostly read and rarely edited. CMS for dynamic operational content, knowledge base for stable reference content.
Demo
Internal docs site: browsing department processes and technical reference.