Your Receptionist Can't Answer Two Phones at Once. Now She Doesn't Have To.
When your practice misses a call, the caller gets an SMS within seconds — with your name, a friendly message, and a direct link to book online. No extra staff. No new software to learn. No missed patients.
How Many Patients Do You Lose to Missed Calls?
It happens every day. Your receptionist is on the phone with a patient. Another call comes in. It rings out. That caller — maybe a new patient with a toothache who needs to be seen today — hangs up and dials the next practice on Google. They are gone.
of patients who reach voicemail will not call back
average first-visit revenue per new dental patient
calls missed per week in a typical busy practice
If your practice misses just 5 calls a week, and each new patient is worth $350, that is $1,750 walking out the door every single week. This system costs $149/month — less than a single recovered patient.
How Does Missed Call SMS Recovery Work?
Three steps. Nothing for your team to learn. Nothing changes about your daily workflow.
A patient calls and your line is busy
Your receptionist is already on the phone, handling check-ins, or it is after hours. The call goes unanswered.
The system detects the missed call instantly
Within seconds, the missed call is registered and the caller is identified. No manual checking. No delay.
The patient gets an SMS with your booking link
A friendly text message goes out from your practice — with your name and a direct link to book online. They stay your patient instead of calling someone else.
The result: instead of losing a patient to a competitor, they get a text within seconds and book online before they even think to call someone else. Your chairs stay full. Your receptionist stays sane.
See it in 60 seconds
Enter your mobile number and watch the SMS arrive on your phone — with your practice name.
Try it yourself
Enter your mobile number and see the SMS arrive on your phone in seconds. Free, no signup required.
Australian mobiles only. One demo per number per day. Standard SMS rates may apply from your carrier. Reply STOP to opt out.
What Does Missed Call SMS Recovery Cost?
Less than what a single missed new patient costs your practice.
- • Automated SMS response to every missed call
- • Custom message with your practice name and branding
- • Direct link to your online booking system
- • 24/7 coverage including after hours, weekends, and public holidays
- • Monthly report on missed calls recovered
- • Month-to-month — cancel anytime, no lock-in
- • Phone system integration and configuration
- • Custom SMS template — you approve the wording before go-live
- • Booking link setup and end-to-end testing
- • Staff walkthrough so your team knows what to expect
If we don't recover a single missed call in your first 30 days, you get a full refund. No questions, no hassle. See terms.
Who Supports This Service in Newcastle?
This is not a template from overseas. It is built and maintained by Calvin Kennedy, a software engineer based in Newcastle, NSW. When something needs attention, you are dealing with a real person in your time zone — not a support ticket queue.
Founded in Newcastle, NSW. Available for in-person setup and support across the Hunter Valley — Maitland, Cessnock, Lake Macquarie, and surrounds.
Why practices choose us
Simple, affordable missed-call recovery without the complexity or cost of enterprise platforms.
| Us | Enterprise platforms | Extra receptionist | |
|---|---|---|---|
| Monthly cost | $149/mo | $500-800/mo | $3,500+/mo |
| Setup time | 24 hours | 2-4 weeks | Hiring + training |
| After-hours coverage | 24/7 automatic | Varies | Business hours only |
| Contract | Month-to-month | 12-24 month lock-in | Employment contract |
| Staff training | None needed | Yes | Extensive |
| Money-back guarantee | 30 days | No | No |
Enterprise platforms include Podium ($620+/mo), Birdeye, and similar. Receptionist cost based on award rate for dental receptionist (Dental Industry Award 2020).
Frequently asked questions
Will patients know the message is automated?
No. The SMS reads like a message from your practice, because it is sent on your behalf with your practice name and branding. Patients see a professional, friendly text — not a robocall or chatbot. Most patients appreciate the quick response.
Does it work with my existing booking system?
Yes. The SMS includes a direct link to your existing online booking page — whether that is HotDoc, Dental4Windows, or any other system with online booking. No changes to your current workflow.
How quickly can this be set up?
Most practices are live within a week. Setup includes configuring your phone system, customising the SMS wording to your approval, and running end-to-end tests before anything goes live.
What if it does not work for my practice?
You are covered by a 30-day money-back guarantee. If we do not recover a single missed call in your first 30 days, you get a full refund. And there is no lock-in contract — you can cancel the monthly service at any time.
Is this compliant with AHPRA advertising guidelines?
Yes. The SMS contains no clinical claims, testimonials, or treatment guarantees. It is a simple operational message — your practice name and a link to your existing booking page. It does not make healthcare claims or promote specific treatments, so it falls outside AHPRA regulated advertising under the National Law.
Does this comply with Australian spam and privacy laws?
Yes. The SMS is triggered by a missed inbound call, which constitutes an existing business relationship under the Spam Act 2003. It contains a functional booking link rather than marketing content. All data is processed in accordance with the Australian Privacy Principles (APPs) and no patient data is stored beyond what is needed to send the SMS.
See It Working for Your Practice
15 minutes. No sales pitch. I will show you exactly how it works with your practice name and booking link. If it is not a good fit, I will tell you.
Serving dental practices in Newcastle, Maitland, Cessnock, Lake Macquarie, and across the Hunter Valley.